Terms of Service

Last updated 11 November 2026. See also our Privacy Policy.

1. Who we are and this agreement

Supercite is provided by:

Business: Principia Technologies, trading as Supercite, an eenmanszaak (sole proprietorship) registered in the Netherlands
Address: (to be added)
KVK number: 42219932
VAT number: (to be added)
Email: legal@supercite.ai

"We", "us" and "our" mean Principia Technologies. "You" means the business or organisation that creates an account or uses Supercite, and the person who accepts these terms on its behalf. That person confirms they're authorised to bind the business.

These terms, together with our Privacy Policy and anything you agree to when you order, form the agreement between you and us. By creating an account, starting a trial or using Supercite, you accept them. If you don't agree, please don't use Supercite.

2. Business customers only

Supercite is offered only to businesses, organisations and professionals acting in the course of their trade, business or profession. It isn't offered to consumers. You must be at least 18 years old to create an account. Because the agreement is between businesses, consumer protection rules such as the statutory right of withdrawal don't apply, to the extent the law allows.

3. What Supercite does

Supercite helps you understand and improve how AI assistants and AI search features talk about your business. In particular, it:

sends questions ("prompts") that your potential customers might ask to AI services such as ChatGPT, Gemini and Google's AI features, on a regular schedule, and records the answers;
analyses those answers to show where you and your competitors are mentioned, how you're described and which sources are cited;
writes articles for your website and, if you connect it, publishes them there on the schedule you set.

The AI services we monitor are run by third parties. Their answers differ by time, location, wording and chance, and the services change without notice. Our reports reflect the answers we received when we asked. We don't control those services, and we don't guarantee any particular ranking, mention, recommendation, traffic or revenue.

We may add, change or remove features, engines and limits over time. If we remove something material that you pay for, we'll tell you in advance. If the change is significantly to your disadvantage, you may cancel and we'll refund the unused part of a prepaid period.

4. Your account

Give accurate information when you sign up, and keep it up to date.
Keep your login details secret. You're responsible for what happens under your account. Tell us right away at legal@supercite.ai if you think someone else has access.
An account is for one business. Agencies managing several clients should contact us for a suitable plan.

5. Free trial, subscription and payment

Free trial

New customers can try Supercite free for 3 days. A payment card is required to start the trial, and each business can use one trial. If you don't cancel before the trial ends, your subscription starts automatically and the price of the plan you chose is charged to your card. You can cancel during the trial from your account and you won't be charged.

Subscription

Subscriptions are billed in advance, monthly or yearly, and renew automatically for the same period until cancelled. Prices are shown on our pricing page and at checkout. They exclude VAT and other sales taxes, which are added where they apply.

Payment

Payments are handled by our payment provider. Depending on your location, the provider may sell the subscription to you as a reseller ("merchant of record"). In that case its name appears on your card statement and invoices, it collects any taxes due, and its own terms apply to the payment itself. Either way, your use of Supercite remains governed by these terms.

If a payment fails, we'll try again and let you know. If it still can't be collected, we may suspend your access until the balance is paid, and eventually cancel the subscription.

Changing plans

You can switch between monthly and yearly billing from your account. Moving to yearly billing takes effect immediately, and you're charged the difference for the rest of the current period. Moving to monthly billing takes effect at the end of your current year.

Price changes

We may change our prices. Changes apply from your next renewal, and we'll tell you at least 30 days in advance. If you don't agree with a new price, you can cancel before it takes effect.

6. Cancelling

You can cancel anytime from your account, without giving a reason. Cancellation takes effect at the end of the current billing period, and you keep full access until then. Payments already made aren't refunded, in whole or in part, except where these terms say otherwise or the law requires it.

7. Your content and the articles we write

What's yours

"Your content" means what you provide to Supercite (such as your website address, business details, competitors and prompts) and the articles and other text Supercite generates for you ("output"). You own your content. To the extent we hold any rights in the output, we transfer them to you once it's generated.

You give us permission to use your content to provide, maintain and improve Supercite for you, for example to send your prompts to AI services, analyse the answers and write articles. We don't sell your content and don't use it to promote other customers.

Publishing to your website

If you connect your website (for example with WordPress credentials), you authorise us to create and publish posts there according to your settings. You can review, edit, reschedule or skip any article, and pause publishing at any time. You're the publisher of what appears on your website.

AI-generated text

Articles are written with the help of AI models. They may contain errors, outdated facts or statements that don't fit your situation. We work to make them accurate and useful, but you're responsible for checking them, especially claims about your products, prices, competitors, health, finance or law, before or after they're published. Similar text may be generated for other customers, so we can't guarantee output is unique.

Your responsibilities

You confirm that you're allowed to provide your content to us, that you own or are authorised to manage the websites and brands you add, and that publishing the output on your website is lawful.

8. Acceptable use

You agree not to, and not to let anyone else:

use Supercite for anything illegal, deceptive or harmful, or to publish content that infringes others' rights;
publish defamatory or knowingly false statements about competitors or anyone else, or use Supercite to harass or target a person;
copy, resell, sublicense or provide Supercite to third parties, except as part of a plan we've agreed for that purpose;
scrape Supercite, probe or break its security, overload it, or reverse engineer it, except where the law expressly allows;
use Supercite or its data to build a competing product;
get around usage limits, or create several accounts or trials to avoid paying.

We may remove content or suspend accounts that break these rules. Where reasonable we'll warn you first and give you a chance to fix the problem.

9. Our rights

Supercite, including its software, design, reports and documentation (but not your content), belongs to us or our licensors. While your subscription is active, we give you a non-exclusive, non-transferable right to use Supercite for your own business under these terms. If you send us suggestions or feedback, we may use them freely and without paying you.

We may use anonymised and aggregated data, which can't identify you or your business, to improve Supercite and to publish general insights about AI search.

10. Third-party services

Supercite works with services run by others: the AI services we monitor, the AI models that help write articles, your website platform and our payment provider. We're not responsible for those services, their availability or changes they make. If a change outside our control means we can no longer support an engine or integration, we'll do our best to offer an alternative and tell you.

11. Availability and support

We work to keep Supercite available and reliable, but we don't promise it will be uninterrupted or error-free. Maintenance, problems with third-party services or events outside our control may cause interruptions or gaps in tracking. We provide support by email at legal@supercite.ai.

12. Suspension and ending the agreement

You can end the agreement by cancelling your subscription and asking us to delete your account. We may suspend or end your access if you seriously or repeatedly break these terms, don't pay, or if the law requires it. If we end the agreement without such a reason, we'll give you at least 30 days' notice and refund the unused part of any prepaid period.

After your account is closed, we delete your content within 90 days, except what we must keep by law (such as invoicing records). Articles already published on your website stay there; you're free to keep or remove them.

13. Disclaimer

Apart from what these terms expressly say, Supercite is provided "as is" and "as available". To the extent the law allows, we make no other promises or warranties, including about fitness for a particular purpose, results, or the accuracy of data from third-party services.

14. Liability

To the extent the law allows:

we aren't liable for indirect or consequential loss, including lost profit, lost revenue, lost data, lost goodwill or business interruption;
our total liability arising out of or relating to the agreement is limited to the amount you paid us in the 12 months before the event that caused the claim, or €100 if that's more.

These limits don't apply to loss caused by our intent or deliberate recklessness, or to any liability that can't be limited by law.

You'll compensate us for reasonable costs and losses resulting from third-party claims about your content, the websites you connect or your breach of these terms.

15. Privacy and personal data

How we handle personal data is explained in our Privacy Policy. Where we process personal data on your behalf as a processor, for example names that appear on your website, we do so only to provide Supercite. A data processing agreement is available on request.

16. Changes to these terms

We may update these terms. If a change materially affects you, we'll notify you by email or in Supercite at least 30 days before it takes effect. If you don't agree, you can cancel before then. Otherwise the new terms apply from your next billing period. Minor changes, such as clarifications, apply when we publish them.

17. Law and disputes

Dutch law governs these terms. The United Nations Convention on Contracts for the International Sale of Goods doesn't apply. Disputes are heard exclusively by the competent court in Amsterdam, the Netherlands. Before going to court, we'll both first try in good faith to resolve the matter by talking to each other.

18. General

These terms are the entire agreement between you and us about Supercite. Your own purchasing terms don't apply.
If any part of these terms is invalid, the rest still applies, and the invalid part is replaced by a valid provision that comes as close as possible to what was intended.
You may not transfer the agreement without our written consent. We may transfer it to a successor of our business, such as a company we set up to run Supercite, and will let you know.
Neither of us is liable for delays or failures caused by events beyond reasonable control.
We send notices to the email address of your account. You can send notices to legal@supercite.ai.
If we don't enforce a right right away, we haven't given it up.

19. Contact

Questions about these terms? Email legal@supercite.ai.